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Booking FAQ
Reservation for Group Classes can be made up to 2 days in advance of the class date. Both phone and online reservations will begin at 9am daily and will be closed 2 hours before the start of class.
PURE Yoga/Fitness centres access
How can I check the opening hours of PURE location(s)?
Simply click the below for the opening hours for the location in your region:
Hong Kong Yoga Locations
Hong Kong Fitness Locations
Singapore Yoga Locations
Singapore Fitness Locations
China Yoga Shanghai Locations
China Yoga Beijing Locations
China Fitness Shanghai Locations
Hong Kong Yoga Locations
Hong Kong Fitness Locations
Singapore Yoga Locations
Singapore Fitness Locations
China Yoga Shanghai Locations
China Yoga Beijing Locations
China Fitness Shanghai Locations
Can I visit a PURE Yoga studio if I'm a PURE Fitness Cardholder and vice versa?
All PURE Cardholders* are welcome to visit other PURE locations outside of their home location or region with the following drop-in day rates (subject to availability) upon presenting their PURE digital card at check-in:
*Cardholders refer only to active PURE contract holders; benefits do not extend to drop-in visitors and expired contract holders.
- Hong Kong locations HK$175 per visit
- Shanghai locations ¥175 per visit
- Singapore locations S$26.75 w/GST per visit
*Cardholders refer only to active PURE contract holders; benefits do not extend to drop-in visitors and expired contract holders.
If I'm not a PURE Cardholder and am travelling, can I visit PURE locations?
Non-PURE Cardholders are welcome to visit any PURE location in Asia with the following drop-in day rates (subject to availability):
- Hong Kong locations HK$350 per visit
- Shanghai locations ¥350 per visit
- Singapore locations S$53.50 w/GST per visit
- For enquiries, please feel free to contact our team at any PURE location.
Booking Class(es)
How do I register for an online account?
You will be given an account with your indicated email address upon the activation of your PURE contract. Please login with your email and set a new password in your first login. This account should be used for both the PURE 360 Lifestyle app and website bookings.
Can I queue up in person if the class I want is full?
You can always queue in person if the class shows "Try Standby" status. Below are the class status indicators that you will see in the app:
"Book" - Booking is available.
"Full" - No booking and no spaces available even for Standby.
"Waitlist" - You are on the waitlist. Our system will inform you if you have been moved off the waitlist and you can book via the app.
"Try Standby" - Advance booking is not available, but there are spaces that you can queue for in person at the PURE location.
"Book" - Booking is available.
"Full" - No booking and no spaces available even for Standby.
"Waitlist" - You are on the waitlist. Our system will inform you if you have been moved off the waitlist and you can book via the app.
"Try Standby" - Advance booking is not available, but there are spaces that you can queue for in person at the PURE location.
How can I check my booking/visit history?
You can view it with our 360 app by clicking the "Book" button, then "My bookings/Visit History". Or simply click this link via your mobile: pure360lifestyle://my_bookings
Is there a penalty if I miss my class(es)?
Cancellation Policy
If you cannot attend the pre-booked classes, please cancel the class 4 hours in advance and we will release your spot to other Cardholders on waitlist.
A total 3 or more "Late-cancel"or "No-show" over 30 consecutive days will result in:
If you cannot attend the pre-booked classes, please cancel the class 4 hours in advance and we will release your spot to other Cardholders on waitlist.
A total 3 or more "Late-cancel"or "No-show" over 30 consecutive days will result in:
- Booking privileges being revoked for 2 weeks for the first occurence; thereafter, advance booking will not be allowed for one month
- You will be restricted to in-person queuing on Standby 30 minutes before class
Can I book classes outside of my home PURE location or region?
Your booking privileges align with the terms that are outline in you PURE contract. If you would like to extend/change the booking to other locations/countries, please feel free to "Contact Us".
What if I forget my username/password?
Via website at here: choose the region, click the "Sign in" button, then "Need password?" in the pop-up message Via PURE 360 Lifestyle app: Click "Forgot password" on the main screen without logging in to your account
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