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Latest Information & FAQ

Last Updated: 13:48h, 17 March 2021

中文版

PURE Locations re-opening Thursday, 18 March!

After closing on 12 March and with deep cleaning now completed, the following locations will re-open Thursday,18 March:

  • PURE Fitness Kinwick Centre, One Hennessy and California Tower
  • PURE Yoga Lincoln House, The Centrium, Asia Standard Tower and StarStreet Precinct
  • nood food Starstreet Precinct

Booking for Thursday’s classes will be available starting 3pm today.

We’re pleased to report that all test results of staff in these locations have come back negative, and there have been no secondary infections at any PURE location for staff or Cardholders. For added peace of mind, all PURE staff will be tested weekly.

Please visit PURE only if you’re symptom-free and haven’t had close contact with anyone experiencing symptoms. If you’ve taken a test, we ask that you visit us only when you’ve received the negative result.

Wearing a mask at all times is mandatory except whilst showering (please do not remove it or wear it half-off). Keep your distance from others. Use all the disinfectant sprays and hand washes provided.


UPDATES, INCLUDING CASE NUMBERS

Cardholder 6 (Case# 11230 – Male) On the evening of Monday, 15 March, the Centre for Health Protection informed us of a Cardholder who is asymptomatic and tested positive for COVID-19 on Saturday, 13 March. Please find his visit details below:

  • PURE Fitness One Hennessy. Friday, 5 March – checked in at 16:33 and left at 17:41. He used a few pieces of equipment and the stretch area from 16:40-17:39. He did not do any classes or visit nood food and wore a mask at all times except for 12 minutes in the stretch area.
  • PURE Yoga Starstreet Precinct. Friday, 5 March – checked in at 17:48 and left at 19:35. He took a Hatha 1 class from 18:20 – 19:20. He did not visit nood and wore a mask at all times.
  • PURE Fitness Kinwick Centre. Saturday, 6 March – checked in at 07:40 and left at 09:01. He took a BODYCOMBAT class from 08:00 – 08:45. He did not visit nood and wore a mask at all times.
  • PURE Yoga The Centrium. Saturday, 6 March – checked in at 15:06 and left at 16:37. He took a Vinyasa 1 class from 15:20 – 16:20. He wore a mask at all times.
  • PURE Yoga Starstreet Precinct. Sunday, 7 March – checked in at 11:48 and left at 13:15. He took a Vinyasa 1 class from 12:00 – 13:00. He did not visit nood and wore a mask at all times.
  • PURE Fitness California Tower. Tuesday, 9 March – checked in at 17:40 and left at 19:33. He took a BODYPUMP class from 18:30 – 19:15. He did not visit nood and wore a mask at all times.

As a precautionary measure, Cardholders who were in any of the same classes will not be allowed to visit PURE locations for 14 days from the visit date of the confirmed positive Cardholder above and will be contacted separately.

Actions taken:

  • PURE Fitness One Hennessy, PURE Fitness Kinwick Centre, PURE Yoga The Centrium and PURE Fitness California Tower were closed for deep cleaning on 12 March, re-opening 18 March.
  • PURE Yoga and nood food Starstreet Precinct were closed for deep cleaning on the evening of 15 March, re-opening 18 March.
  • During the closure period, single-location Cardholders of the Yoga locations will be able to visit other PURE Yoga locations and single-locations Cardholders of the Fitness locations will be able to visit other PURE Fitness locations.
  • All staff at these locations have tested negative for COVID-19.


Cardholder 5 (Case# 11175 – Female) – She experienced symptoms on Wednesday, 10 March and confirmed positive on 12 March. We were informed by the Centre for Health Protection on the morning of Monday, 15 March.

Recent visits:

  • PURE Yoga Asia Standard Tower. Tuesday, 9 March – checked in at 15:18 and left at 16:31. She took a Relaxing Stretch Class at 15:30. She wore a mask at all times, used the female changing room but did not shower and left right after class.

As a precautionary measure, Cardholders who were in the same class will not be allowed to visit PURE locations for 14 days from the visit date of the confirmed positive Cardholder above and will be contacted separately.

Actions taken:

  • PURE Yoga Asia Standard Tower was closed for deep cleaning from 2pm on 15 March, re-opening 18 March.
  • During the closure period, single-location Cardholders of PURE Yoga Asia Standard Tower will be able to visit other PURE Yoga locations.
  • All staff at this location have tested negative for COVID-19.


Cardholder 4 (Case# 11159 – Female) – She tested positive on 12 March.

Recent visits:

  • PURE Yoga The Centrium. Monday, 8 March – checked in at 20:20. She took a Warm Vinyasa 1 class at 20:55. She wore a mask at all times, used the female changing room but did not shower and left right after class.

As a precautionary measure, Cardholders who were in the same class will not be allowed to visit PURE locations for 14 days from the visit date of the confirmed positive Cardholder above and were contacted separately.


Cardholder 3 (Case# 11165 – Female) – She tested preliminary positive on 10 March and confirmed positive on 12 March.


Recent visits:

  • *Update* PURE Fitness California Tower, LKF. Tuesday, 9 March – checked in at 12:15 and left at 13:46 (not 13:30 as previously mentioned).
  • She ran on a treadmill but did not do any classes or visit nood food. She wore a mask, except during her run and when showering.

As a precautionary measure, Cardholders who were on the premises within the same time will not be allowed to visit PURE locations for 14 days from the visit date of the confirmed positive Cardholder above and were contacted separately.


Cardholder 2 (Case# 11192 – Female) – She tested positive on 11 March.


Recent visits:

  • PURE Fitness Kinwick Centre. Sunday, 7 March – checked in at 10:53 and left at 13:19.
  • She attended an 11:00 RPM class and used the changing room but did not visit other areas of the gym. She wore a mask at all times apart from when showering.
  • PURE Yoga Lincoln House. Monday, 8 March – checked in at 07:12 and left at 09:02. She took a Vinyasa 1 Class at 07:15. She wore a mask at all times apart from when showering.
  • PURE Yoga The Centrium. Tuesday, 9 March – checked in at 19:11 and left at 20:29. She took an Immunity Booster Yoga class at 19:20. She wore a mask at all times apart from when showering.

As a precautionary measure, Cardholders who were in the same classes and/or were at PURE Fitness Kinwick Centre within the same time will not be allowed to visit PURE locations for 14 days from the visit date of the confirmed positive Cardholder above and were contacted separately.


Cardholder 1 (Case# 11157 – Male) – He experienced symptoms on Monday, 8 March and tested positive on 11 March.

Recent visits:

  • PURE Fitness One Hennessy: Saturday, 6 March – checked in at 12:01 and left at 14:38. Worked out on the main gym floor but did not do any classes or visit nood food. He wore a mask apart from when exercising alone and showering.
  • PURE Fitness Kinwick Centre: Sunday, 7 March – checked in at 17:39 and left at 18:45. Worked out on 3/F but did not do any classes or visit nood food. He wore a mask apart from when exercising alone and showering.

As a precautionary measure, Cardholders who were on the premises within the same time will not be allowed to visit PURE locations for 14 days from the visit date of the confirmed positive Cardholder above and were contacted separately.


We assure you of the utmost hygiene and safety at all our locations but recommend that you take a precautionary COVID-19 test if you’re experiencing any symptoms.

What to expect when visiting any PURE location in Hong Kong:

Safety:

  1. Mandatory temperature checks on entry.
  1. Mandatory mask-wearing at all times when not showering, eating or drinking.
  1. Hot yoga class temperatures will be reduced to 'warm' to avoid breathing issues whilst wearing a mask. Aerial and wall-rope classes will be temporarily suspended.
  1. Mask brackets are available on request at all locations – they can make it easier to breath whilst wearing a mask for exercise. But please do self-monitor and stop your workout / practice if you have any breathing issues. 
  1. All customer-facing staff in our yoga studios and fitness centres will be tested for COVID every 14 days in accordance with government regulations and will wear masks at all times.
  1. All Cardholders and guests are required to complete a quick online declaration form to confirm that neither they, nor anyone they live with, have travelled within the past 14 days – this can be completed within the PURE 360 Lifestyle app before your visit. No one returning from overseas will be permitted to visit our locations for 14 days after their return.
  2. Sauna, steam rooms and ICBC swimming pool remain closed until further notice.

 

Hygiene:

  1. Regular disinfection of all locations and equipment.
  1. Hand sanitiser, disinfectant spray and cloths provided throughout our gyms. Please use these frequently and wipe down all equipment after use. 
  1. FDA / EPA safety-proofed sterilising misting machines in all PURE locations that effectively kill bacteria, fungi and viruses.

 

Distancing:

  1. Yoga and Group Fitness classes with a mandatory 1.5 metres between individuals - in line with government regulations – but we're adding significantly more classes to offset the capacity reduction.
  1. Cardio machines will be spaced 1.5 metres apart or separated by screens. Strength equipment will be configured to avoid users being in the same breathing zone.
  1. Customers queueing at reception will be spaced at 1 metre apart.  
  1. Advanced booking will be limited to one group fitness class and one yoga class per person per day with walk-in or standby still available.
  1. Sauna, steam rooms and ICBC swimming pool remain closed until further notice.


These measures combined will keep the PURE environment safe and comfortable for all. But they only work if EVERYONE plays their part. Don't visit if you're feeling unwell. Use the cloths and disinfectant sprays provided. Wash your hands regularly with soap. Keep masks on as required. We'll stay strong as a responsible and unified community - #HKtogether 

For additional enquiries, please send us a message from your PURE360 Lifestyle App. (Go to Profile > Settings > Contact Us) or email us via the PURE websites (Use the "Contact Us" button at the bottom corner of the website).

Please expect a delay. We will reply to you within 7 business days. We apologise in advance and thank you for your patience.

Please download and install the PURE360Lifestyle App to stay updated on all communications. iOS | Android


 

ACCOUNT ADMIN

 

1) What happened to my account?

For Dues Type of Clients:

If you were billed as usual in December and January, we will add the relevant days of closure that apply to your account at the end of your contract.

What does this mean? If your account was active during the closure (no suspension, no adjustment), when you apply for termination in the future, we will add the full closure period (10 December – 17 February = 70 days) to the end of your current contract. Your last day to access the facilities will be extended.

If you filled out the adjustment form and were eligible for it, we will follow the reconciliation as explained on the form.

  • 10-31 December 2020 closure period (22 days) – will be added to your account (no Autopay adjustment).
  • Autopay adjustment applies from 1 January to 17 February 2021.

For Prepaid Clients, if your account was active (no suspension), the full closure period (10 December – 17 February = 70 days) will be automatically added to the end of your contract.

If your account was on suspension, the adjustment is slightly different, whilst the closure has no impact on any account on medical suspension.

If you had already terminated your account and your last access date (for Dues) or your expiry date (for Prepaid) fell within the closure period, we will give you access for the number of overlapped days.
Example: Your last access or expiry date was 31 December 2020.
We closed on 10 December: 10-31 December = 22 days.
From re-open date + 22 days = this will be your new updated expiry or last day to access the facilities.
E.g. 17 February + 22 days = 11 March 2021

All vouchers, contracts and special packages will be extended – there’s nothing you need to do.

 

2) How can I apply for suspension?

If you'd like to apply for suspension, please take the time to read our Suspension Policy for PURE Fitness and PURE Yoga
If you would like to proceed, please fill out this form.

Suspension fee of HK$288 per month applies.

 

3) How can I re-activate my account?

If you are currently on suspension, we miss you and encourage you to reactivate your contract at any time – just fill in this super simple form

 

4) How can I terminate my account?

If you'd like to apply for termination, please take the time to read our Cancellation Policy for PURE Fitness and PURE Yoga. All termination requests must be made by filling out the termination form at any PURE location. If you are unable to visit any of our locations, please contact us.

 

­­­­­­­­­­­­­­­­­­­­­PURE TEAM

 


 

最近更新:2021年3月17日 13:48

 

PURE中心將於318(星期四)重開!

 PURE中心早於3月12日的深層消毒程序經已完成。故以下PURE中心將於明天(318星期四)重開,當中包括:

  • PURE Fitness建業榮基中心、PURE Fitness One Hennessy、PURE Fitness 加州大廈
  • PURE Yoga林肯大廈、PURE Yoga 中央廣場、PURE Yoga泛海大廈、PURE Yoga星街小區
  • PURE Yoga星街小區內的nood food

星期四課堂的預約將於今天下午3:00開放。

我們很高興以上PURE中心的所有員工已接受檢測並呈陰性,而且當中並沒有員工及持卡人出現二次感染情況。

進入PURE中心前,您必須確保自己沒有任何病徵,及沒有與確診人士有密切接觸;如您已接受檢測,您的檢測結果須為陰性方可進入PURE中心。除沐浴外,請時刻佩戴口罩(請不要除下口罩,或半戴上口罩)。在中心內亦請與其他人保持距離,並經常使用我們提供的消毒噴霧及洗手液。


有關確診新型冠狀病毒病的PURE持卡人之更新資料(包括個案號碼):

第六位持卡人(個案號碼#11230,男性):我們於3月15日接獲衞生防護中心通知,該持卡人於3月13日確診,惟他並沒有出現病徵。其到訪詳情如下:

  • PURE Fitness One Hennessy:到訪日期為3月5日(星期五),於下午4:33報到並於下午5:41離開。他於下午4:40-5:39使用了少量健身器材,並到訪伸展區域。他沒有參與任何課堂或到nood food。除於伸展區域的12分鐘,他於中心內皆有佩戴口罩。
  • PURE Yoga Starstreet Precinct:到訪日期為於3月5日(星期五),於下午5:48報到並於下午7:35離開。他參與了下午6:20-7:20的Hatha 1課堂。他並沒有到nood food,於中心內皆有佩戴口罩。
  • PURE Fitness Kinwick Centre:到訪日期為於3月6日(星期六),於上午7:40報到並於下午9:01離開。他參與了上午8:00-8:45的BODYCOMBAT課堂。他並沒有到nood food,於中心內皆有佩戴口罩。
  • PURE Yoga The Centrium:到訪日期為於3月6日(星期六),於下午3:06報到並於下午4:37離開。他參與了下午3:20-4:20的Vinyasa 1課堂。他於中心內皆有佩戴口罩。
  • PURE Yoga Starstreet Precinct:到訪日期為於3月7日(星期日),於上午11:48報到並於下午1:15離開。他參與了下午12:00-1:00的Vinyasa 1課堂。他並沒有到nood food,於中心內皆有佩戴口罩。
  • PURE Fitness California Tower:到訪日期為於3月9日(星期二),於下午5:40報到並於下午7:33離開。他參與了下午6:30-7:15的BODYPUMP課堂。他並沒有到nood food,於中心內皆有佩戴口罩。

為安全起見,所有曾與確診持卡人一同上課的持卡人,將於以上確診人士確診起14天內暫不能到訪中心,我們將對他們作個別通知。

我們的相應措施:

  • PURE Fitness One Hennessy、PURE Fitness Kinwick Centre、PURE Yoga The Centrium 及PURE Fitness California Tower將繼續關閉。
  • PURE Yoga Starstreet Precinct及其nood food由3月15日晚起暫時關閉,以作深層清潔。我們會儘快公開中心重開日期。
  • 在這段期間,單一中心合約(瑜伽)的PURE持卡人,可到訪其他PURE瑜伽中心;單一中心合約(健身)的PURE持卡人,可到訪其他PURE健身中心。
  • 以上中心的所有員工將會進行相關病毒檢測。


第五位持卡人(個案號碼#11175,女性):我們於3月15日早上接獲衞生防護中心通知,她於3月10日(星期三)出現病徵,並於3月12日確診。

  • PURE Yoga Asia Standard Tower:到訪日期為於3月9日(星期二),於下午3:18報到並於下午4:31離開。她所參與的課堂為下午3:30的Relaxing Stretch課堂,她於所有時候皆佩戴口罩,只使用更衣室(沒有沐浴),完課更衣後則直接離開。


為安全起見,所有曾與確診持卡人一同上課的持卡人,將於以上確診人士確診起14天內暫不能到訪中心,我們已對他們作個別通知。

我們的相應措施:

  • PURE Yoga Asia Standard Tower已於3月15日下午2:00起關閉以作深層清潔。我們會儘快公開中心重開日期。在這段期間,單一中心合約(PURE Yoga Asia Standard Tower)的PURE持卡人,可到訪其他PURE瑜伽中心。
  • 以上中心的所有員工將會進行相關病毒檢測。該課堂的導師Anjan已接受檢測並呈陰性,而當所有員工收到檢測結果後,我們將再作通知。



第四位持卡人(個案號碼#11159,女性):她於3月12日確診 。

最近到訪詳情:

  • PURE Yoga The Centrium:到訪日期為3月8日(星期一)。於晚上8:20報到並參與晚上8:55的Warm Vinyasa 1課堂。她於中心內皆有佩戴口罩,而她只使用了更衣室,並沒有沐浴。她於課堂完結後離開。

為安全起見,所有曾與確診持卡人一同上課的持卡人,將於以上確診人士確診起14天內暫不能到訪中心,我們已對他們作個別通知。



第三位持卡人(個案號碼#11165,女性):她於3月10日初步確診,並於3月12日確診 。


最近到訪詳情:

  • *更新* PURE Fitness California Tower:到訪日期為3月9日(星期二)。於中午12:15報到並於下午1:46離開(並不是早前提及的下午1:30)。
  • 該持卡人主要於treadmill跑步機運動,並沒有參與任何團體健身班或到訪nood food。除獨自一人跑步及沐浴時,她於其他時間皆有佩戴口罩。

為安全起見,所有曾於相關或類近時間到訪涉事中心的持卡人,將於以上確診人士確診起14天內暫不能到訪中心,我們已對他們作個別通知。



第二位持卡人(個案號碼#11192,女性):她於3月11日確診。

最近到訪詳情:

  • PURE Fitness Kinwick Centre:到訪日期為3月7日(星期日)。她於上午10:53報到並於下午1:19離開。
  • 她參與上午11:00的RPM健身單車班及使用更衣室,但並沒有前往該中心的其他地方。除沐浴外,她於中心內皆有佩戴口罩。
  • PURE Yoga Lincoln House:到訪日期為3月8日(星期一)。於上午7:12報到並於上午9:02離開。她所參與的課堂為上午7:15的Vinyasa 1。除沐浴外,她於中心內皆有佩戴口罩。
  • PURE Yoga The Centrium:到訪日期為3月9日(星期二)。於晚上7:11報到並於晚上8:29離開。她所參與的課堂為晚上7:20的Immunity Booster提升免疫力瑜伽班。除沐浴外,她於中心內皆有佩戴口罩。

為安全起見,所有曾於相關或類近時間到訪PURE Fitness Kinwick Centre,或曾與確診持卡人一同上課的持卡人,將於以上確診人士確診起14天內暫不能到訪中心,我們已對他們作個別通知。



第一位持卡人
(個案號碼#11157,男性):他於38(星期一)出現病徵,並於311日確診。

最近到訪詳情:

  • PURE Fitness One Hennessy:到訪日期為3月6日(星期六)。他於中午12:01報到並於下午2:38離開。主要於主要健身樓層運動,並沒有參與任何團體健身班或到訪nood food。除獨自一人運動及沐浴時,他於運動期間皆有佩戴口罩。
  • PURE Fitness Kinwick Centre:到訪日期為3月7日(星期日)。於下午5:39報到並於下午6:45離開。該持卡人於3樓運動並沒有參與團體課堂或到訪nood food。除獨自一人運動及沐浴時,他於運動期間皆有佩戴口罩。

為安全起見,所有曾於相關或類近時間到訪涉事中心的持卡人,將於以上確診人士確診起14天內暫不能到訪中心,我們將對他們作個別通知。


我們以您於所有中心的安全及衛生為首要任務,如您發現任何新型冠狀病毒病的病徵,建議您接受相關檢測。 


香港 PURE 中心的防疫措施
 

安全守則:

  1. 進入中心前必須量度體溫。
  2. 任何人士如非淋浴或飲食,皆須佩戴口罩。
  3. 高溫瑜伽課堂的房間溫度將調低至「溫熱」程度,以避免佩戴口罩後的不適感;而空中瑜伽及壁繩瑜伽將暫時停授。
  4. 所有中心將按需要提供口罩架,務求讓您在運動過程中保持較順暢容易的呼吸。但請留意自己的身體狀況,如運動時感到呼吸困難,請務必停下並作休息。
  5. 所有中心的前線工作人員皆遵守香港特區政府的衛生指引,每14天進行一次新冠病毒檢測,且於任何時候佩戴口罩。
  6. 所有持卡人及訪客須填妥上旅遊及健康申報表格,以確認自己或同住成員於過去14日內並沒有外遊記錄,您可於到訪前,在Pure360Lifestyle應用程式內填妥申報表格。所有於過往14天由外地回港的人士,將不獲進入我們所有中心。
  7. 蒸氣房、桑拿房及ICBC游泳池仍然關閉,直至另行通知。

 

衛生措施:

  1. 所有健身器材及設施將每日定時消毒。
  2. 中心內不同地方將提供潔手液、消毒噴霧及抹布,請經常使用;運動過後,請清潔相關器材。
  3. 所有Pure中心設置具有FDA/EPA安全認可,並有效清除有害細菌、病毒及真菌的無害消毒噴霧機。

 

社交距離:

  1. 我們參照香港特區政府的指引,所有參加團體健身班及瑜伽課堂的人士須相隔1.5米距離;而我們會大幅增加課堂數量,以抵銷每堂減少了的學員名額。
  2. 帶氧運動器械設備會設有1.5米的社交距離或以屏幕隔開。至於重訓設備亦已重新分佈,以避免用家處於同一個呼吸區域。
  3. 訪客於接待處排隊時需保持1米社交距離。
  4. 每位持卡人每日只限提早預約一個團體健身及一個瑜伽課堂,您亦可於現場候補課堂。
  5. 蒸氣房和桑拿房及ICBC游泳池仍然關閉,直至另行通知。

以上措施將確保PURE繼續為大家提供一個舒適和安全的運動鍛煉環境,然而,要確保社群安全,每人皆需遵守衛生守則。如您有任何不適症狀,請勿到訪PURE中心。請使用我們為您提供的抹布和消毒噴霧,經常使用梘液洗手,並戴好口罩。讓我們團結一致,攜手抗疫!#HKtogether

如有其他查詢,請透過PURE 360 Lifestyle應用程式聯絡我們 (請到個人資料>設定>聯絡我們)或透過PURE網站電郵我們 (請到網頁下方的聯絡我們)

由於最近查詢眾多,我們的回覆時間需要相應延長,您將於7個工作天內收到回覆,感謝您的體諒和耐心等候。


請下載PURE 360 Lifestyle 應用程式,以了解我們的最新消息。iOS | Android




有關各合約持卡人

1) 我的合約將如何處理?

月繳費用持卡人

如您於12月及1維持正常繳款,我們會將中心關閉期的日數於合約完結後自動延長。

這代表,如您的合約於中心關閉期間生效(沒有暫停合約、沒有調整費用),而您欲於日後終止合約,我們將中心關閉期(12月10日至2月17日共70天)於合約完結後延長,您最後通行所屬中心的日期將得以延後。

如您已填寫費用調整申請表格而成功獲批,我們將遵照表格上的條款。

  • 2020年12月10-31日(共22天)的中心關閉期,將於合約完結後自動延長(不會調整自動轉賬金額);
  • 我們只會為您調整由2021年1月1日至2月17日之自動轉賬金額。

 

如您所持的是預繳合約,而您現為有效持卡人(沒有暫停合約),整個中心關閉期(1210日至217日共70)將於合約完結後自動延長。

如您正處於暫停合約期,有關安排將有所不同。所有因病而暫停合約的持卡人將不會有任何影響。

如您已終止合約,而您的最後一個通行日(月繳合約)/合約到期日(預繳合約)在中心關閉期當中,我們將為您補回您餘下的合約期與中心關閉期的重疊日數。
例如:您的最後通行日為2020年12月31日。
我們的中心於2020年12月10日起關閉:12月10-31日=22日
由中心重開前的最後一日加上上述的22日,您將得到最新到期日/最後通行中心的日期,例如:2月17日+22日=2021年3月11日。

 

所有現金券、合約及其他特別優惠活動的期限將會獲得延長,您毋需額外處理。

 

2) 如何申請合約暫停?
申請合約暫停前,請參閱我們 PURE FitnessPURE Yoga. 的合約暫停政策。
如您仍然選擇暫停合約,請填妥表格

合約暫停需每月繳付$288的費用。

 

3) 如何重啟合約
如您現正處於合約暫停期,而欲重啟合約。您只需填妥簡單表格即可辦理。

 

4) 如何終止合約?
如欲申請終止合約,請先參閱我們PURE FitnessPURE Yoga的終止合約政策。所有申請皆須填妥相關表格,表格於任何一間PURE中心均有提供。如您不便到訪我們的中心,請聯絡我們。

 

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