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Latest Information & FAQ

Last Updated: 10:32h, 18 February 2021

中文版

Happy New Year of the Ox!

We are delighted to share that all Hong Kong PURE Yoga and PURE Fitness locations will re-open on Thursday, 18 February.

We've missed you and we are looking forward to welcoming you back. With all HKSAR government regulations covered, we’ll continue going above and beyond to keep you safe, happy and inspired.

All active PURE Cardholders will continue to enjoy complimentary access to over 220 PURECAST live-streamed classes per week – so you can keep your wellness ON in the studio or anywhere you choose. If you wish to suspend your account, you can do so here, the usual fee will apply.

For full details of account handling, please refer to ACCOUNT ADMIN section below.

 

What to expect:

Safety:

  1. Mandatory temperature checks on entry.
  1. Mandatory mask-wearing at all times when not showering, eating or drinking and including during group classes - but NOT mandatory during gym self-workouts.
  1. Hot yoga class temperatures will be reduced to 'warm' to avoid breathing issues whilst wearing a mask. Aerial and wall-rope classes will be temporarily suspended.
  1. Mask brackets are available on request at all locations – they can make it easier to breath whilst wearing a mask for exercise. But please do self-monitor and stop your workout / practice if you have any breathing issues. 
  1. All customer-facing staff in our yoga studios and fitness centres will be tested for COVID every 14 days in accordance with government regulations and will wear masks at all times.
  1. All Cardholders and guests are required to complete a quick online declaration form to confirm that neither they, nor anyone they live with, have travelled within the past 14 days – this can be completed within the PURE 360 Lifestyle app before your visit. No one returning from overseas will be permitted to visit our locations for 14 days after their return.

 

Hygiene:

  1. Regular disinfection of all locations and equipment.
  1. Hand sanitiser, disinfectant spray and cloths provided throughout our gyms. Please use these frequently and wipe down all equipment after use. 
  1. FDA / EPA safety-proofed sterilising misting machines in all PURE locations that effectively kill bacteria, fungi and viruses.

 

Distancing:

  1. Yoga and Group Fitness classes with a mandatory 1.5 metres between individuals - in line with government regulations – but we're adding significantly more classes to offset the capacity reduction.
  1. Cardio machines will be spaced 1.5 metres apart or separated by screens. Strength equipment will be configured to avoid users being in the same breathing zone.
  1. Customers queueing at reception will be spaced at 1 metre apart.  
  1. Advanced booking will be limited to one group fitness class and one yoga class per person per day with walk-in or standby still available.
  1. Sauna, steam rooms and ICBC swimming pool remain closed until further notice.

 

BOOKING FOR 18 & 19 FEBRUARY (THU & FRI) CLASSES START AT 1PM WED 17 FEBRUARY!

 

These measures combined will keep the PURE environment safe and comfortable for all. But they only work if EVERYONE plays their part. Don't visit if you're feeling unwell. Use the cloths and disinfectant sprays provided. Wash your hands regularly with soap. Keep masks on as required. We'll stay strong as a responsible and unified community - #HKtogether

 

For additional enquiries, please send us a message from your PURE360 Lifestyle App. (Go to Profile > Settings > Contact Us) or email us via the PURE websites (Use the "Contact Us" button at the bottom corner of the website).

 

Please expect a delay. We will reply to you within 7 business days. We apologise in advance and thank you for your patience.

Please download and install the PURE360Lifestyle App to stay updated on all communications. iOS | Android


 

ACCOUNT ADMIN

 

1) What happened to my account?

For Dues Type of Clients:

If you were billed as usual in December and January, we will add the relevant days of closure that apply to your account at the end of your contract.

What does this mean? If your account was active during the closure (no suspension, no adjustment), when you apply for termination in the future, we will add the full closure period (10 December – 17 February = 70 days) to the end of your current contract. Your last day to access the facilities will be extended.

If you filled out the adjustment form and were eligible for it, we will follow the reconciliation as explained on the form.

  • 10-31 December 2020 closure period (22 days) – will be added to your account (no Autopay adjustment).
  • Autopay adjustment applies from 1 January to 17 February 2021.

For Prepaid Clients, if your account was active (no suspension), the full closure period (10 December – 17 February = 70 days) will be automatically added to the end of your contract.

If your account was on suspension, the adjustment is slightly different, whilst the closure has no impact on any account on medical suspension.

If you had already terminated your account and your last access date (for Dues) or your expiry date (for Prepaid) fell within the closure period, we will give you access for the number of overlapped days.
Example: Your last access or expiry date was 31 December 2020.
We closed on 10 December: 10-31 December = 22 days.
From re-open date + 22 days = this will be your new updated expiry or last day to access the facilities.
E.g. 17 February + 22 days = 11 March 2021

All vouchers, contracts and special packages will be extended – there’s nothing you need to do.

 

2) How can I apply for suspension?

If you'd like to apply for suspension, please take the time to read our Suspension Policy for PURE Fitness and PURE Yoga
If you would like to proceed, please fill out this form.

Suspension fee of HK$288 per month applies.

 

3) How can I re-activate my account?

If you are currently on suspension, we miss you and encourage you to reactivate your contract at any time – just fill in this super simple form

 

4) How can I terminate my account?

If you'd like to apply for termination, please take the time to read our Cancellation Policy for PURE Fitness and PURE Yoga. All termination requests must be made by filling out the termination form at any PURE location. If you are unable to visit any of our locations, please contact us.

 

­­­­­­­­­­­­­­­­­­­­­PURE TEAM

 


 

最近更新:2021年2月18日 10:32

 

謹祝牛年快樂!

我們很高興地宣布,香港所有PURE Yoga及PURE Fitness中心將於2021年2月18日(星期四)重開。

我們引頸以待,並熱切期待您的回來!所有中心將遵照香港特區政府的衛生指引,並更提升防疫措施,務求確保您能在一個舒適而安全的環境下,讓身心放懷舒展。

所有PURE有效持卡人亦將可繼續免費享用我們PURECAST直播平台上每週逾220個課堂,因此不論在我們的中心,或是任何一個角落,您都可以無間斷地保持身心健康,維持良好體格。如您希望暫停合約,您亦可按,並繳付相關費用。

有關合約處理詳情,請參考以下「有關各合約持卡人」一欄。

 

中心重開後的防疫措施:

 

安全守則:

  1. 進入中心前必須量度體溫。
  2. 香港特區政府進一步釐清有關佩戴口罩之守則:任何人士如非淋浴或飲食,皆須佩戴口罩,包括於團體課堂當中。然而,個人自行鍛練則並未納入強制佩戴口罩之列。
  3. 高溫瑜伽課堂的房間溫度將調低至「溫熱」程度,以避免佩戴口罩後的不適感;而空中瑜伽及壁繩瑜伽將暫時停授。
  4. 所有中心將按需要提供口罩架,務求讓您在運動過程中保持較順暢容易的呼吸。但請留意自己的身體狀況,如運動時感到呼吸困難,請務必停下並作休息。
  5. 所有中心的前線工作人員皆遵守香港特區政府的衛生指引,每14天進行一次新冠病毒檢測,且於任何時候佩戴口罩。
  6. 所有持卡人及訪客須填妥 網上旅遊及健康申報表格,以確認自己或同住成員於過去14日內並沒有外遊記錄,您可於到訪前,在Pure360Lifestyle應用程式內填妥申報表格。所有於過往14天由外地回港的人士,將不獲進入我們所有中心。

 

衛生措施:

  1. 所有健身器材及設施將每日定時消毒。
  2. 中心內不同地方將提供潔手液、消毒噴霧及抹布,請經常使用;運動過後,請清潔相關器材。
  3. 所有Pure中心設置具有FDA/EPA安全認可,並有效清除有害細菌、病毒及真菌的無害消毒噴霧機。

 

社交距離:

  1. 我們參照香港特區政府的指引,所有參加團體健身班及瑜伽課堂的人士須相隔1.5米距離;而我們會大幅增加課堂數量,以抵銷每堂減少了的學員名額。
  2. 帶氧運動器械設備會設有1.5米的社交距離或以屏幕隔開。至於重訓設備亦已重新分佈,以避免用家處於同一個呼吸區域。
  3. 訪客於接待處排隊時需保持1米社交距離。
  4. 每位持卡人每日只限提早預約一個團體健身及一個瑜伽課堂,您亦可於現場候補課堂。
  5. 蒸氣房和桑拿房及ICBC游泳池仍然關閉,直至另行通知。

 

所有2月18及19日(星期四及五)的課堂將於今天下午1:00起開放預約!

 

以上措施將確保PURE繼續為大家提供一個舒適和安全的運動鍛煉環境,然而,要確保社群安全,每人皆需遵守衛生守則。如您有任何不適症狀,請勿到訪PURE中心。請使用我們為您提供的抹布和消毒噴霧,經常使用梘液洗手,並戴好口罩。讓我們團結一致,攜手抗疫!#HKtogether

如有其他查詢,請透過PURE 360 Lifestyle應用程式聯絡我們 (請到個人資料>設定>聯絡我們)或透過PURE網站電郵我們 (請到網頁下方的聯絡我們)

由於最近查詢眾多,我們的回覆時間需要相應延長,您將於7個工作天內收到回覆,感謝您的體諒和耐心等候。

請下載PURE 360 Lifestyle 應用程式,以了解我們的最新消息。iOS | Android




有關各合約持卡人

1) 我的合約將如何處理?

月繳費用持卡人

如您於12月及1維持正常繳款,我們會將中心關閉期的日數於合約完結後自動延長。

這代表,如您的合約於中心關閉期間生效(沒有暫停合約、沒有調整費用),而您欲於日後終止合約,我們將中心關閉期(12月10日至2月17日共70天)於合約完結後延長,您最後通行所屬中心的日期將得以延後。

如您已填寫費用調整申請表格而成功獲批,我們將遵照表格上的條款。

  • 2020年12月10-31日(共22天)的中心關閉期,將於合約完結後自動延長(不會調整自動轉賬金額);
  • 我們只會為您調整由2021年1月1日至2月17日之自動轉賬金額。

 

如您所持的是預繳合約,而您現為有效持卡人(沒有暫停合約),整個中心關閉期(1210日至217日共70)將於合約完結後自動延長。

如您正處於暫停合約期,有關安排將有所不同。所有因病而暫停合約的持卡人將不會有任何影響。

如您已終止合約,而您的最後一個通行日(月繳合約)/合約到期日(預繳合約)在中心關閉期當中,我們將為您補回您餘下的合約期與中心關閉期的重疊日數。
例如:您的最後通行日為2020年12月31日。
我們的中心於2020年12月10日起關閉:12月10-31日=22日
由中心重開前的最後一日加上上述的22日,您將得到最新到期日/最後通行中心的日期,例如:2月17日+22日=2021年3月11日。

 

所有現金券、合約及其他特別優惠活動的期限將會獲得延長,您毋需額外處理。

 

2) 如何申請合約暫停?
申請合約暫停前,請參閱我們 PURE FitnessPURE Yoga. 的合約暫停政策。
如您仍然選擇暫停合約,請填妥表格

合約暫停需每月繳付$288的費用。

 

3) 如何重啟合約
如您現正處於2月18日後的合約暫停期,而欲重啟合約。您只需填妥簡單表格即可辦理。

 

4) 如何終止合約?
如欲申請終止合約,請先參閱我們PURE FitnessPURE Yoga的終止合約政策。所有申請皆須填妥相關表格,表格於任何一間PURE中心均有提供。如您不便到訪我們的中心,請聯絡我們。

 

PURE團隊